Terms of service
TERMS OF SERVICE & TERMS OF SALE (Unified Master Agreement)
Last Updated: April 28, 2026
Welcome to PawQuell
These Terms of Service & Terms of Sale govern your access to and use of:
- Our website(s)
- Product purchases
- User accounts
- Data usage & privacy
- Content and media submitted to us
- All Company-related interactions
By accessing our site, creating an account, purchasing anything from us, or submitting content, you agree to be legally bound by this Agreement.
If you do not agree, do not use our website or purchase our products.
These Terms include a mandatory arbitration agreement and a class-action waiver.
1. Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction) to use our website or make purchases.
By using our services, you represent and warrant that you meet these requirements.
2. Account Responsibilities
If you create an account:
- You must provide accurate, complete information
- You are responsible for maintaining confidentiality of logins
- You agree to accept responsibility for all actions under your account
We reserve the right to suspend or terminate accounts for violations of these Terms.
3. Product Purchases & Order Acceptance
All purchases are subject to:
- Product availability
- Order acceptance
- Verification of payment information
We reserve the right to cancel or refuse any order for any reason, including suspected fraud, incorrect pricing, or policy violations.
A purchase is only completed when we issue a shipping confirmation.
4. Pricing & Payment Authorization
By placing an order, you authorize us and our payment processors to:
- Charge your payment method
- Store payment credentials (tokenized)
- Retry failed payments
- Use alternative payment methods on file
All prices are listed in U.S. dollars unless otherwise stated.
Taxes, shipping fees, duties, and other applicable charges may apply.
5. Subscription Terms (If Offered in the Future)
PawQuell currently sells physical products only.
If subscriptions are offered in the future:
- You must provide express informed consent at checkout
- You authorize recurring automatic charges at the stated interval
- Charges continue until you cancel
- You may cancel anytime via your account or by emailing info@pawquell.com
Charges already processed are non-refundable.
If payment fails, we may retry your card or pause/cancel the subscription.
Free trials convert to paid subscriptions unless canceled before renewal.
6. Shipping Policy
See our full Shipping Policy for details.
Key points:
Orders typically process within 1–3 business days
- Shipping estimates are not guaranteed
- Risk of loss transfers to the customer once the carrier marks the order as delivered
- We are not responsible for stolen, lost, or misdelivered packages after delivery
- International shipments may incur additional taxes or duties
- Incorrect shipping addresses are the customer’s responsibility
7. Refunds & Returns
See our full Refund Policy for details.
Key points:
- All sales are final unless otherwise stated
- Defective or incorrect items must be reported within 7 days of delivery
- Customers must obtain return authorization before shipping back any item
- Refunds (if approved) are issued to the original payment method
- Chargebacks for issues covered under this Agreement may be disputed and may result in account termination
8. User Content & Submitted Media
By submitting any content to us in any form (email, DM, uploads, tagging us, contact forms, reviews, etc.), you grant the Company a:
- Perpetual
- Worldwide
- Irrevocable
- Royalty-free
- Transferable
- Commercial license
to use, modify, edit, reproduce, advertise with, and distribute your content—including your likeness, voice, and name—in any format and on any platform.
You represent and warrant that:
- You own the rights to the content
- No third-party rights are infringed
- All visible individuals consent to commercial use
- You indemnify the Company against misrepresentation
If any third party believes content used by us violates their rights, they may request removal by emailing info@pawquell.com with:
- Identification of the content
- Proof of ownership
- Contact information
- An attestation under penalty of perjury
We reserve the right to remove content at our discretion.
9. Intellectual Property
All Company content—including text, images, media, product designs, trademarks, software, and marketing materials—is owned by or licensed to us.
Users may not:
- Copy
- Modify
- Reproduce
- Sell
- Distribute
- Create derivative works
without written permission.
10. Third-Party Platforms, Tools & Links
We may integrate with third-party:
- Analytics tools
- Pixels
- Advertising platforms
- Tracking technologies
- Chat widgets
- Session replay tools
By using our site, you consent to their use as described in our Privacy Policy.
We are not responsible for content or data practices of external sites.
11. Product Use & Safety Disclaimer
Where applicable, the following applies:
Products are not intended to diagnose, treat, cure, or prevent any disease
- Individual results may vary
- Products should be used only as directed
- We are not liable for misuse, injuries, or unrealistic expectations
12. Limitation of Liability
To the maximum extent permitted by law, we are not liable for any:
- Indirect
- Incidental
- Special
- Consequential
- Punitive
- Lost profits
- Data loss
- Business interruption
- Personal injury from misuse
Our total liability shall not exceed the amount you paid for the product or service giving rise to the claim.
13. Disclaimers
We do not guarantee:
- Website uptime
- Product availability
- Specific results
- Accuracy of user-generated content
- Absence of errors in pricing, descriptions, or marketing materials
All products and services are provided “as-is.”
14. Privacy & Data Use
By using our site, you consent to collection, use, and sharing of data described in our Privacy & Data Use Policy, including but not limited to:
- Cookies & analytics
- Advertising tracking
- Session-replay tools
- SMS & email marketing
- Personal data storage
- Account data
You authorize data processing in the United States regardless of your location.
15. Takedown & Complaint Procedure
For issues relating to:
- Copyright claims
- Unauthorized use
- Content concerns
Please email:
info@pawquell.com
Subject: “Takedown Request”
Include:
- Your legal name
- Proof of ownership
- Link or description of the content
- Statement under penalty of perjury
- Electronic or physical signature
We reserve the right to remove or decline removal based on review.
16. Governing Law
These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles.
17. Mandatory Arbitration Agreement
Any dispute, claim, or controversy arising out of or relating to:
- Purchases
- Refunds
- Shipping
- Privacy
- Content
- Website use
- Marketing
- Representation or warranties
- Any interaction with the Company
shall be resolved exclusively by binding individual arbitration.
No judge.
No jury.
No class actions.
Arbitration shall be administered by AAA or JAMS, using commercial arbitration rules.
You waive:
- Class actions
- Class arbitrations
- Representative actions
- Joinder of claims
unless prohibited by law.
18. Class-Action Waiver
To the fullest extent permitted:
You agree that you may only bring claims in your individual capacity.
No actions may be brought or maintained as:
- Class actions
- Consolidated actions
- Private attorney general actions
This is a material condition of using our website and purchasing products.
19. Right to Update These Terms
We may modify these Terms at any time.
Updates become effective immediately when posted.
Continued use of our website or services constitutes acceptance of the updated Terms.
20. Contact Information
For questions regarding these Terms:
Email: info@pawquell.com